Full Description
We are seeking an experienced Service Improvement Lead to support a local authority Waste Service on an initial 3-month contract, with strong potential for extension. This is a hands-on, operational role focused on stabilising and improving day-to-day service delivery. You will be embedded within the team, taking ownership of performance, resolving immediate operational challenges, and ensuring the service is running efficiently and meeting expected standards.
The successful candidate will bring proven experience in turning around underperforming frontline services, with the ability to quickly identify issues, implement practical solutions, and lead from the front. You will be confident working directly with managers, supervisors, and operational staff, improving workflows, driving accountability, and ensuring compliance with statutory requirements and council policies. Strong leadership, organisational, and problem-solving skills are essential, along with the ability to operate in a fast-paced and sometimes challenging environment.
In return, this role offers a competitive rate of £400 per day (Umbrella), the opportunity to make a tangible impact within a critical public service, and the chance of contract extension based on performance. This is a fully office-based position (5 days per week), ideal for a proactive professional who thrives in hands-on roles and is comfortable taking ownership in a high-impact environment.