In this role you will primarily be required to deal with formal and informal complaints and enquiries regarding the service delivered by the Responsive Repairs Section. You will help work towards developing and maintaining a system for producing comprehensive management information about enquiries and complaints.
You will write appropriate responses on routine cases relating to stage 1 & 2 and Ombudsman complaints, typically in relation to insurance and disrepair claims. It will be your responsibility to deal with all routine responses to letters, queries and complaints received by the Responsive Repairs Section and you will be expected to ensure that all responses are addressed professionally and comprehensively, carrying out necessary inquiries into each aspect of the complaints.
To carry out this role you will need to have worked in a similar capacity previously, or certainly within a social housing environment. You will need to be methodical and disciplined in your approach to work and you will need excellent negotiation skills. It is absolutely essential that you can work calmly under pressure and maintain a high level of professionalism,
The role is based in Croydon, will last at least 3 months and pay around £20-£25/hr (umbrella) depending upon your level of experience.