You will be joining a Housing Needs team to provide customer contact for service users who are homeless, potentially homeless or in housing need. You will be required to provide information and advice and signpost customers to other key services available from the Council. You will provide key administrative support to assist in the operation of the Housing Needs Service.
To apply for this role previous customer service experience within social housing is essential. If you have worked in retail customer service this role will not be suitable for you. You will need a good grasp of homelessness legislation and you will need to be able to deal with challenging behaviour and have empathy towards service users.
The role is based in West Yorkshire and our client is looking for start ASAP. The rate will be £13/hr (umbrella).